Pick-Up Procedures & Policies
The safety of our customers and employees is our highest priority.
We are taking the appropriate health and safety precautions advised by the CDC and NY State Ag and Markets to conduct our essential business safely.
We are intentionally maintaining a small team so there are as few hands as possible handling product from distributor arrival to customer pick-up.
We require our staff to wear a mask and gloves at all times while on-site.
During the pick-up window, we are enforcing mask wearing and social distancing while waiting in line.
Please note the below policies:
If I’m missing anything from my order, can I get a refund?
Yes. Please email us at Orders@AmberWavesFarm.org with your missing item notes and we will refund you.
What if I can no longer pick up my order?
If you are unable to pick up your order, you must let us know by noon on the scheduled day of pick up so we can cancel it and refund you. We will NOT be offering refunds for orders that are left past the scheduled pick-up time with no call no show.
Am I able to change my pick up date once I have already placed an order?
Yes, please contact us by noon on your scheduled pick up date.