FAQs

How do I contact you with questions about my order?

Please send us an email at Orders@amberwavesfarm.org

Is your store open? Can I come in to see what you have available?

Our market is currently closed for the season. We will re-open in early Spring.

Do I have to pay with a credit card?  Yes. We are currently only accepting credit cards for online orders. 

Do you deliver?

No, we do not offer delivery. All orders must be picked up during your specified pickup date and time at our brick and mortar store, located at 367 Main St., Amagansett.

Can I bring my own bag when picking up my order?

No. We will pre-pack your order into cardboard boxes or paper bags. 

Can I add to or edit my order in person?  No. You cannot add to or edit orders that have already been placed; if you’d like to purchase more items after you’ve already placed an order, you may simply place an additional order. If there are 1 or 2 items you forgot and would like to add on when you come for pickup, you may pay for these items in-person with a credit card. We will limit you to 1-2 last minute add-on items. 

What if I can no longer pick up my order?

If you are unable to pick up your order, you must let us know by noon on the scheduled date of pickup and we will cancel your order and refund you.  If your order is still here past your scheduled pickup time, your order will be cancelled and unpacked. We do not offer refunds for no-call no-shows.

Can I walk-in on pickup day and place an order on-site the day of?  No. You must place the order according to our deadlines ahead of time through our online ordering system.

What precautions is Amber Waves taking to keep their staff and customers safe?  We require staff to wear gloves and masks/face coverings while at work at our market. We are intentionally maintaining a small team so as few people as possible handle product between when it arrives at our market and when it is picked up by our customers. We are strictly enforcing all CDC, federal, and local guidelines for food businesses.

If I’m missing an item(s) in my order, can I get a refund or pick up the items later?  Please email us at orders@amberwavesfarm.org with your missing item notes and we will refund or replace them.

I received an order in the mail, am I able to return it? We are not accepting returns at this time. If there is something wrong with your purchase, please email us at Orders@amberwavesfarm.org.